FAQ

FAQ

  • Q What is your payment term?

    A T/T. 30% of the deposit in advance and the balance after inspection and before shipment.
  • Q How do you ensure the safety of your package product.

    A We promise that all our raw materials will be food grade PET. And we received the Food grade
    packaging production license issued by the state in our country, the approval of this certificate is very strict.It requires all of us to meet preset standards.
    We have control every procedure from raw materials to delivery, and we have clean production
    workshops to ensure that all our products meet food safety standards.
  • Q What is your minimum order quantity?

    A MOQ for each item is different. the MOQ for Hand Sanitizer Bottle is one carton, such as 100m is500pcs, 250ml,300ml,350ml is 168pcs, 500ml is 84pcs.
  • Q Are you a trading company or a factory?

    A We are a production factory, so we can promise you the preferential prices and high quality service.
  • Q How can you guarantee the quality?

    A We had passed ISO 9001 certification . Our quality system is divided into raw material quality control, process quality control and per-shipment inspection.
    Otherwise, if there has damaged bottle when customers received we can replace the goods for you 1 BY 1
    In additional , We can accept the third party inspection. Such like SGS, ITS, BV and so on.
     
  • Q How can you ship the goods to us?

    A Normally we use DHL,FedEx,UPS,TNT,EMS.. send the goods to customer's address.
     
    For larger orders we can ship by air to the airport or by sea according to customers' needs.
  • Q What's the normal lead time?

    A The lead time in 2 days for stocks bottles.
    If the new bottles need to be produced such like colorful bottles and caps, the lead time about 7 days. For new bottle the lead time need to be estimated according to the design and order quantity .
  • Q Can you produce colorful l bottles and new bottles according our design?

    A Yes.The one stop service  is our aim. We have professional R&D department. 
    For color customization, you just need to advise the PANTONE color number
    For logo, you just need to offer the layout.
    For bottle shape, you can offer your sketch or advise your comment. We will send you the 3D sketch for approve before sample. And all sample should be approved before bulk to ensure tho goods what you want.
  • Q What can you do if i need to put logo or printing on my bottle?

    A We can do sticker , waterproof labels , silk screen printing and hot stamping . You just need to send us the layout so we can do the label size and printing directly.
  • Q Canl get free samples?

    A Yes We will send free sample to your address by door to door express.